FAQs

Direct billing is offered in a limited capacity depending on the insurance company. We use Tellus e claims to directly bill to some insurance companies

Both in-person & virtual sessions are set at a standard rate of $200 for 50/60 minute sessions.

Yes we do!

If you are unable to afford the full rates, please speak to us. Certain criteria must be met to be considered for this service.

Interactions with our therapists are confidential and will not be released to third-party without signed consent by the client. confidentiality is of the upmost importance. Exceptions to confidentiality include:

Imminent danger of harm to self and/or others.
If we learn of, or strongly suspects, physical or sexual abuse or neglect of any person under 18 years of age to report this information to child protection services.
A court order, issued by a judge, requiring Canoe Counselling to release information contained in records and/or to testify in a court hearing.

If this is something you are concerns about please reach out and we can discuss it further. We would be happy to answer any questions you might have.

If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you may be charged a $125 rate of the session. This applies to no shows and late cancelations as well

We accept cash, debit, e-transfers and and all major credit cards as forms of payment.

Yes! We have free on site parking. Parking is very accessible and this is a wheel chair friendly space. Our office is on the main floor (no stairs)

Yes! Please contact info@canoecounselling.ca o schedule a free 15 to 20-minute consultation via telehealth or phone

Please book an initial assessment with Samantha by emailing her at info@canoecounselling.ca, or calling 587-858-5415. You can also book directly on the client portal at https://portal.owlpractice.ca/canoecounselling

I will get back to you within 24hr.

I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, I’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.

What’s the difference between talking to you or my best friend or family?

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.

Why shouldn’t I just take medication?

Medication can be effective but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.

How does it work? What do I have to do in sessions?

Because each person has different issues and goals for counseling, it will be different depending on the individual. I tailor my therapeutic approach to your specific needs.

How long will it take?

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.

I want to get the most out of therapy. What can I do to help?

I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.

Contact

FAQs

Do you offer direct billing to my insurance company?

What are your rates?

Do you have a sliding scale fee?

Is your appointment confidential?

What is your cancellation policy?

What form of payment do you accept?

Is there onsite parking? Is your building accessible ?

Do you offer free consultations?